Apparently though, there aren’t a lot of people who buy more tickets to more than one show, or at least one city, that have presales on the same day, because if there are – I certainly am not hearing the outcries of injustice. For what I think is either the second or third time now, Amanda and I are facing this issue next week. Presales for both the Atlanta and Portsmouth shows begin next Wednesday at 9am *my* time. (That would be noon for you east coasters out there) Sure, one of us could buy tickets to one show and one could do the other. Definitely and if we were both members, that would be fine. So, that’s one reason to stay a DDM member, and I accept that responsibility. I’m not really complaining about that because it was my choice to end my membership and I accept those consequences.
I do still have a point coming here though, so read on. What about the folks who are DDM members and want tickets to more than one show that have presales happening at the same time? For example, let’s pretend that Amanda is going to these shows alone. She wants to buy a ticket to both Atlanta and Portsmouth. She wants good seats, and to her, good seats mean near the front. I recognize “good” means different things to different people and that there are some amongst you that want the best sound possible. It’s not necessary for you to see up Simon LeBon’s nose in order to have a great show experience, and hey – that’s cool by me. In this case though, Amanda wants near or at the front – although I’m pretty sure it’s not up Simon’s nose she wants to see. (No offense to Simon of course) Due to the fact both shows go on sale at the same time, and to the best of our knowledge at this moment there is no way to put a seat in her shopping basket for one show, then go and get another seat for a different show and add that to her basket and then checkout – she’s got to do two separate transactions. That takes valuable time. This happened to us last year in fact and it made a ginormous difference in where our seats were located. The first show had great seats, the second show we ended up with seats about 30 rows back and I ended up selling them. That’s right, I sold them. The fact is, the system is stupid. Artist Arena isn’t a tiny business ran by yet another hamster in a dark basement in the worst part of Gotham. It’s a company that does ticketing for more than one band out there, yet the antiquated ticketing engine is enough to make me slam my head into the wall repeatedly, hoping for a good blackout as a source of relief from the madness.
To put it simply: if one is going to create a ticketing agency so that bands can offer tickets “directly” to their fans…one should probably invest in a proper shopping cart engine so that multiple shows can be purchased in one transaction. Furthermore, if such an engine is already truly in place, one should make certain that the fans they are taking money from are well-aware of how to properly utilize said shopping cart…or else space each and every presale apart so that this problem simply cannot happen. I daresay that Artist Arena is not only “open for business” during the hours of noon to 3pm EDT, so it is reasonable to assume that presales could be spaced out appropriately. Again, this comes down to simple, proper customer service. You’ve got several thousand fans willing and ready to plop down decent sums of money to see more than one show. Why not make sure those fans are properly taken care of? Service=Loyalty=Sales.
In fairness, since writing this blog I’ve learned that there is now an option in the Artist Arena shopping cart to “add more”. I don’t know if this option has always been there (I know that we never saw it when we were getting tickets, but that doesn’t we couldn’t have missed it while in our seconds of “presale anxiety”.), but that doesn’t stop us from wanting to set the record straight. Our blog isn’t about having an ax to grind, and the last thing I want to do is create more trouble in the world with my words. While I still feel that it would far easier for presales to be spaced out, having the ability to buy tickets for more than one show at a time is a step in the right direction.
I myself haven’t yet tried the “add more” function – but I’ve been told that it sometimes does not work correctly. I suppose that I’ll find out for myself next week! I hope this helps other gluttonous fans out there like myself that need tickets for more than one show at a time!