I found out about the presale from a phone call from Rhonda who found out from Julie, one of our readers. Apparently, it was also “announced” on the band’s twitter. I didn’t see it on their facebook, however. Now, I’m a member of DDM and have been since 2004. Why don’t they send emails to their members when presales are announced? Do they assume that everyone goes over to DDM on a daily basis? (I don’t, by the way, especially since there rarely is information provided that way and the boards are soooooo….slow.) Anyway, luckily, someone was paying attention and was kind enough to point it out to us. (Thanks, Julie!) So, now we are about 15 hours or so from the start of the presale. What information do we know? Pretty much NOTHING. We know that there will be two ticket options from Artist Arena: the regular ticket price and the enhanced merchandise bundle ticket. Are prices given for these options? Nope. Do they describe the possible location for these options? Nope. Do they give details about what is included in the merch bundle? Nope. I had to look at ticketmaster to have an idea of what the ticket prices MIGHT be. Why should I have to search that much? Why isn’t it given? Why don’t we know where the tickets will be located, in general? Is this enhanced merch the new name for VIP? If so, can I assume that the tickets will be in the first few rows? Honestly, the customer service here sucks. Yes, yes, Artist Arena, at least, says exactly where your seats will be when you add seats to your “shopping cart”. That is literally the only good thing about them that I can find.
Back in the good old days of DDM (and I can’t believe I’m saying that or believing that!), there were VIP packages and there were Tier 1, Tier 2, Tier 3 and sometimes more. VIP included the first 5 rows, merch, a chance for a meet and greet, and a preshow party. It wasn’t cheap but…at least you knew exactly what you were getting. Tier 1 tickets would also be specified. Before the presale began, you would know exactly which sections and rows were included for Tier 1. They were the same as the regular priced tickets but you could get 6th-15th row, at least in my experience. The other tiers would be further back or in the balcony. Again, though, you would know exactly how much those tickets were and where those seats would be located. Thus, you could get decent seats through DDM without buying VIP. I truly don’t think that is the case now that they are using Artist Arena. For example, for LA this past year, I tried to get regular seats and got something like 32nd row. Many people I know tried to get seats for the Chicago show that way and couldn’t get any. They didn’t have many seats under the regular ticket heading and I’m not sure how many VIPs they had either.
While I can understand having a couple of dates out there before the rest of the tour is announced, I don’t get why Artist Arena is so pathetic with their information. I also don’t get why the presale wasn’t announced everywhere. I don’t get why members weren’t alerted. Don’t they want to sell these tickets? Don’t they want to create excitement? Then, why can’t they give information about the prices, the merch, the seating locations? They must know it and, if they don’t, why the heck not? Thus, Rhonda and I still don’t really know what the best plan for us is. Do we buy tickets tomorrow? If so, will we regret it later when we find a different group of shows to go to? Which tickets do we try for? I don’t know. I’m beyond frustrated, though. I realize that the band members themselves aren’t doing this. I realize that it is Artist Arena and DDM that has created such a bad situation for us fans. I am sure that the band isn’t even checking on these groups but have people to do that for them. That said, it ends up making THEM look badly and will eventually chase a lot more people away besides the large number of people who left a long time ago.
Come on, DDM and Artist Arena, you can do better than this! Come on, the Duran Duran machine, check on who you have working for the band. Make sure that they are doing a quality job. Do it before people walk away for good.