Happy whatever-day-this-is! I honestly am not sure. It could be Wednesday, but it also might be Monday. Or Friday. I really don’t know anymore. I am still struggling with giving out my current address correctly, so there you go!
It is currently 26 degrees (That’d be Fahrenheit) outside of my house. That’s up from 24 earlier this morning, and the 22 it was at about 3am (so my phone tells me). I’m obsessed with the temperature, so it may seem. I went from having no winter to speak of, to actually being below freezing from time to time. There are actual jackets hanging in our mud room, and boots waiting at the ready. This is exciting! It takes so very little to amuse me….
Don’t you know it?
This morning, I was alerted that my email had changed for an application I frequently use, and unfortunately it was done without my knowledge or permission. That led to me changing my passwords in a few different places, one of which being Ticketmaster.
I went to the site and logged in without a problem, and headed to change my password. How hard could it be? I typed in my old and new passwords, then hit “save”. From there, I was redirected to a page that said “The page you were trying to access was timed out.”
Ok, maybe I did take too long in thinking up a new password, I thought to myself. Fine. I went back and did it all again, speeding up the process. Nope. Once again I was sent back to the same page, indicating the time-out again.
And again, and even one more time because I just had to be sure. I tried logging completely out, clearing my history, and trying again. Surely it had to work, right? I mean, this place handles thousands of tickets and queries each hour. What’s a password change?
Nope. This is Ticketmaster.
They can drag me to the gates of hell now…
I don’t think I know of a single Duran Duran fan who hasn’t had their own share of trouble with the site. Tickets not being available, the site locking them out, or even credit cards not working that should have – I think most everyone has struggled at one point or another. If you haven’t, count yourself lucky, I suppose. I can now count myself among those who has had trouble with not only a pre-sale, but just with my account in general.
Rhetorically, I have to wonder what in the hell is the problem. Is it really that difficult to keep a site running? Is there that much traffic…on a Wednesday (yes, I checked and it is really Wednesday), that the site can’t manage?? Here I am, trying to be proactive and keep my account details current and still private – and the dumb site can’t even allow that to happen without torture.
I know that DDHQ truly believes that the only reason fans complain about Ticketmaster is because we didn’t get the best seats, or because we’re spoiled rotten. They might feel as though we blame them for issues with Ticketmaster. I can see why they’d feel that way. After all, using myself as a case in point: rarely do I bother to post when Ticketmaster has been especially kind. Fans tend to focus on only giving feedback when something goes wrong, rather than saying “Thank you” when things go right. I get it.
I’m not running away
I think the frustration from fans comes from the fact that even though many of us have shouted from the rooftops about Ticketmaster and their ridiculous process – nothing ever seems to change. Our concerns fall on what seems to be deaf ears. The problem is twofold: on one hand, Ticketmaster doesn’t care. Tickets go on sale, and someone buys them. Whether man, machine or both – the tickets get sold and that’s all they care about. They’re not going to change a damn thing because they don’t need to – they’re getting paid. On the other hand, fans don’t have a good understanding of how it all works. So, when things don’t work, they complain to the one set of people they “know”: DDHQ.
It doesn’t seem as though fans have a good understanding of how the money flows from ticketing agency – to venue – to management, and then to band. It certainly isn’t as though it’s an open process, either. For example, I know people who believe that it is the band that decides where to tour. I think they envision them sitting around a table with a map and a Sharpie. Others believe that DDHQ has a personal vendetta against fans, so they choose to work with Ticketmaster. Very few fans understand what the band (or DDHQ) has control over, so the blame game runs wild.
I’m still hanging in
My experience this morning has nothing to do with DDHQ, or Duran Duran for that matter. It is 100% Ticketmaster. I’m just using this forum – my own fan blog – to put it out there. The fact is, if we can’t even get the system to work when it comes to our personal account information or security, how on earth can we expect it to work for ticket sales?
Once again, I find myself incredibly frustrated with the machine, with incredibly little I can do to change any of it. When there is a monopoly such as this, there is no incentive to make sure the system works at all, never mind fairly or across-the-board for everyone. Ticketmaster’s concern over my personal details is infinitesimal. Even if I can’t get online or into my account to buy tickets, somebody else will. It isn’t about providing good service, it is about money.
Ain’t no final showdown…
Yet, when tickets go on sale for shows again, rest assured I’ll be online trying to buy them. Which is the #1 reason Ticketmaster will never change.