Got Duran Duran tickets? Happy Presale Monday?!?
As the title suggests, it was a frenzy of activity this morning as a multitude of messages were exchanged between friends prior to the presale.
Duran Duran Ticket Presale – words that create both joy and panic (alternately) in the hearts and minds of every Duranie who has been around for a while. Fans are overjoyed to finally have tour dates, and downright panicky when it comes to buying them. Things go wrong, systems crash, and Duranies are not very forgiving as a rule, so ticket systems MUST work properly.
This time, Crowdsurge handled presales and VIP packages for DDM members, and aside from a brief moment which I will describe later in more amusing detail, all went well. Checking around the Duran community, it would appear that most were pleased with the experience, particularly in the ability to actually know what seats they were buying (although the same can be said for past experiences with Artist Arena). I will say that later on, I went into DDM to see what I might find available for tickets, and the system seemed very smooth. The only constructive criticism I might give would be that it would help so much more to have maps available for ALL shows (the Cal Coast Credit Union venue at SDSU comes to mind), and that Artist Arena had a great interactive map system that I think would be the perfect end cap to presale experiences with Crowdsurge.
The comments I’ve seen about the VIP presales thus far have been that the platinum packages run out VERY quickly. I can’t say I’m entirely surprised – it isn’t as though there are thousands available, and there really are not many Duranies out there that can turn down a guaranteed front row seat. I know that as late as an hour into presales for shows that had presales today I was able to pull up at least single VIP tickets (mostly Bronze)…so my advice is simple: act fast if you want the most expensive VIP packages. The other comment I’ve seen is that once the tickets are in your cart, people aren’t seeing that at the bottom of the screen there is a “radio” button for “remove and search again”. Remain calm, take a deep breath and look carefully. Another interesting point is that once you have tickets in your cart, you have up to ten minutes to finish your transaction or else the tickets are released back into the pool. This is key. Read on:
In my experience, Duran Duran ticket presales work kind of like this: everyone hits refresh until finally, blessedly – the tickets go live. Then you rush to get tickets into your cart. You search for the show, click “buy VIP”, then you see what’s available. What?!? No Platinum?! There’s cursing, grumbling, hitting “refresh”… and the next thing I know I’m reading how there are no tickets available at all and it’s only been two minutes into the presale. It’s hideous when it happens to you. Best thing you can do is slow down, take a deep cleansing breath, and wait. In eight minutes, (10 minutes after presales start for that particular show) tickets will be released from carts, and then you can try again. Keep trying. You never know. Don’t give up.
So, wanna read something amusing? Let me go ahead and replay the scenario from this morning’s presale activities. I had just gotten home from a quick run to Target and Amanda tweets that she’s trying to call me to clarify a couple of things before presale panic sets in. We quickly discuss things and I decide I’m gonna stay on the phone with her during the process…because you know…we’re a team:
Amanda: We’re two minutes out from start time and I’m hitting refresh now.
Rhonda: (hears Amanda saying ‘refresh, refresh, refresh’) I’m feeling nauseous now.
Amanda: (I know she says something here about how she’s nauseated too, but I can’t remember the exact words) Oh God, I’m in.
Amanda: OH MY GOD. FRONT ROW, SEATS 7 & 8!!!!!
Rhonda: SCREAMS (clicks to twitter and begins typing) “FRONT ROW BABY”….
Amanda: Oh no. No!!!
Rhonda: (silently hits “delete tweet” and says nothing about it at all to Amanda) What?
Amanda: I can’t get the drop down to work. It only shows expiration dates up to _____ and I need it to get to October!!!
Rhonda: (silent…because well, I was thinking!! At the time I had gone through each of the credit cards I have, noting that all of the expiration dates were in the Fall months which apparently wouldn’t work.
Amanda: Walk me through this, Rhonda. What do I do?
Rhonda: (in my head at the time I was thinking that we’d lost our chance at front row, that she’d have to throw them back and start over. That’s what I probably would have done most of the time, except that this was FRONT EFFING ROW… which is why Amanda handles presales and I book hotels.) I asked her about using other cards, but that idea was nixed. I commented that I didn’t know the system at Crowdsurge so I felt like my hands were tied.
Amanda: Wait. I can use paypal. It’s not ideal but….(I hear furious clicking on her end and I start to breathe again) DAMN IT…my Paypal password isn’t working!!!
Rhonda: (at this point, I’m starting to believe that this is our worst presale nightmare coming home to roost.) What? Your password doesn’t work? (I begin to start considering what small child I can sacrifice in order to please the ticket Gods…)
Amanda: Oh wait. It worked! I’m in and we are confirmed for Agua Caliente.
Rhonda: (I don’t immediately answer because my brain is trying to process what she just said). Ok. You mean that I can go ahead and tweet that we’re in front row?!? (begins typing) “FRONT ROW BABY!!!”
It was only later that I realized that this will be my very first seated front row show…and that I can’t get kicked out this time because the seat is actually mine! 🙂
Interestingly enough, I don’t know how many fans caught it because we missed it the first time, but when you put tickets into your cart for purchase, there is an offer to preorder a “Deluxe Fan edition” of Paper Gods, which will be delivered on or before September 18, 2015 for those of us here in the US. I actually went back to Crowdsurge and went through the ticket buying process so that I could buy myself a copy. (I discarded the tickets; however, because I’d actually like to stay married for a while longer.) It is on sale for $18.99 and then they tack on a couple bucks extra for shipping. Not sure what it includes, but….what the hell. I’m already pretty sure I’ll end up with three or four copies of this album by the time it’s all said and done, which is exactly why no one has to worry about doing promo directed at fans, am I right?? Double-edged sword, really.
So, I’m going to go and attempt to recover from Duran Duran Ticket presales today…and also try to absorb all of the information that has come out today about the band, the album, etc. In a single week we went from a small trickle in the DD info stream to a bloody flood. This, I can work with, folks! Expect to see blogs each day covering some aspect of the band’s upcoming album, Paper Gods!