This has been a fascinating week and one filled with a few surprises that I’m still shaking my head over. One of those included the ticket sale surrounding the Killers show in Milwaukee as part of Summerfest on July 5th. Needless to say, it didn’t go as planned.
Early in the week I received an email from the Killers fan club about this show in Milwaukee. It stated that I would have presale access on Wednesday. That is pretty much all the email said. There was no information about what kind of seats would be available, what the costs would be or anything. Huh? Instead of trying to figure it all out, I announced my desire to go to the show on Facebook and found multiple friends wanting to go. So, now, I decided to look at the link on this presale email. All it said was when the presale would be and there would be a four ticket limit. Great. I needed to buy 5. Now what? I thought my problem was going to be solved when my friend, Jeff, offered to buy a couple for me but that was short-lived. Turns out that he didn’t receive that email even though he also is a member of their fan club. What the heck? Did I receive it just because I live in Wisconsin? I don’t know. I think that would be dumb, if so. If I only got access to Duran shows when they came nearby, I would never see them. They haven’t been to Wisconsin since 2005. Even Chicago has been showless since 2016. Okay. I figured I would check out the presale and go from there.
Wednesday morning comes and I have my class covered to buy tickets. Cool. I hide out in the staff lounge as I wait for the 10 am hour. After the usual agonizing minutes before a presale, the buy tickets button appeared. What tickets were offered? The only ones were general admission pit. Confusion hit as the map showed seats. Were there only GA? I did get a price on those but that was it. No additional information was given. Do I buy these GA tickets? After pondering our options, I decided to throw them back and wait and see what is offered in the general sale. If there are seats, I want them. After all, I am old and hate waiting in GA especially in the summer. I still cannot really understand the idea that the fan club only offered that. Yes, maybe, that would be the best place to be the closest but still. Should the fans have the most choices or, at least, more information.
Soon enough, Friday rolled around and I was ready to try again. This time, I did not need class coverage as the public sale started at noon, during my lunch hour. I did not need to use the fan club presale but went directly to Ticketmaster. I still didn’t have a ton of info on types of tickets and prices but I decided not to sweat it. As I logged in and went to the show’s page, I saw something new. The screen said that I should click on a button and join a queue. It stated that if I didn’t, when the tickets go on sale, I would be put in the back of the online line. Fascinating. I wondered if I should have logged in sooner to get a better place in line. It also made me think that this might be an interesting idea so that fans won’t be jumping over each other. I think we have all experienced getting tickets in our cart that we don’t want and throw them back. Meanwhile someone looking at the same time might have wanted those but couldn’t see them because they were in someone’s cart. At noon, the ticketmaster screen changed to say that I had 773 people in front of me. Was that long? Would it take a long time to get to the front? I had no idea. In reality, I got to the front about two minutes after 12. When my time came, the map with seats popped up and I was able to click on the seats I wanted without a problem. Did I get the best seats? No, they weren’t front row but they are halfway up one of the front sections. I was pleased.
So, what is the point of me sharing this story? This is a Duran fan blog. I like to compare other band’s fan club and presales to Duran’s. What did I find with this one? I thought the communication was absolutely awful. Duranies would have been screaming and attempting to get answers from Katy. I don’t know how fans of the Killers felt but I found it super frustrating to not know the set up of the show and how much tickets would be. Then, the fan club should offer a heck of a lot more than just one section of tickets. That’s dumb. Fans should have choices. This made me feel so much more positive towards DuranDuranMusic and how DDM does it. Sometimes, it is good to remember that even if our imperfect presale system, it could be way worse.
My other thought had to do with Ticketmaster. I found it hard to sit there and just stare at the screen while I waiting for my turn to buy tickets but it only lasted a couple of minutes. When I got to buy the tickets, I didn’t have a ton of “some other fan beat you to these tickets” pop up, resulting in having to select different and worse ones. I am okay with the queue system if it makes the process smoother and less stressful. The last few times we bought Duran tickets on Ticketmaster, those presales were rough. I didn’t experience any of that frustration today. Could this be a sign that Ticketmaster is making changes for the better? Perhaps. The only thing I wish I knew is when I should have gotten into line, so to speak. Could I have gotten much closer if I had? Maybe.
All in all, it was a weird process. It was so strange that I had better luck during the regular sale vs. the presale. Likewise, I should be more frustrated with Ticketmaster rather than a fan club. Bizarre. I’m glad, though, that I got seats for myself and my friends. It gives me something to look forward to during the summer.